Making the world a better place, one conversation at a time.

EQ-Niversity is an 8-month virtual cohort where professionals learn what to say next when emotions run high, and practice it live with a certified coach beside them.

See Upcoming Cohorts

Emotional Intelligence Matters

Your Emotional Intelligence (EQ) determines your ability to use the vital information that emotions give you to manage conflict, make decisions, create healthy relationships, and increase productivity. We’re here to help you level up your positive impact where it matters most—at work and in your home.

What is
EQ-niversity?

EQ-niversity™ is where heart and head meet. It’s a virtual cohort for professionals who want to know what to say next when emotions run high, and to practice it until it becomes second nature.

Over 8 months, a small cohort of just 9 people learns Jules’s proven, skills-based approach through guided teaching sessions led by an EQ-certified coach. What sets EQ-niversity apart is the EQ Lab: one certified coach for every three participants, giving in-the-moment feedback on the questions that matter most: “What do I say next?” and “Could I have said that better?” Add a private coaching session every month, and you’ll leave with the confidence to use EQ skills where it counts, at work and at home.

EQ-niversity teaches it the way it’s actually used: in the middle of a real conversation, when someone is upset and you have about three seconds to choose what to say.

Meet Our Founder

Jules Wilhelm is the creator, founder, and president of Capacity Leader Center, Cardia Counseling Center, and EQ-niversity™ where she has been providing effective counseling and coaching for more than 20 years.

Through thousands of face-to-face hours of coaching and counseling with high capacity leaders in both the public and private sector, Jules has first-hand knowledge of the type of impact created when leaders are equipped with emotional intelligence skills and strengthened in their personal character competencies. Benefits range from employee productivity to work environment positivity, increased retention to more satisfying personal lives.

Jules is a former director of a Townsend Leadership Program chapter and she has served as an instructor at the Townsend Institute and in graduate programs at Wheaton College, Indiana Wesleyan University, and Huntington University. She has been the featured speaker at conferences for academic and professional audiences, both nationally and internationally. 

Jules holds a Bachelor’s degree from University of Wisconsin, Madison, and a Master’s degree in Clinical Psychology from Wheaton College in Illinois.

Juliana “Jules” Wilhelm

Meet Our Team

  • PAMELA FLORES - EQ-Certified Coach

    Pamela holds an Advanced Executive Coaching Certification from the Townsend Institute at Huntington University. She lives in Central Texas with her husband and three kids.

  • MADELINE SPRING - EQ-Certified Coach

    Madeline is a licensed therapist and graduate professor with the Townsend Institute at Concordia University, Irvine. She lives in Northern Indiana with her husband and four kids.

  • KRISTI MALLORY - EQ-Certified Coach

    Kristi is an executive coach with 25+ years of leadership experience, a certified Hudson coach, and a Dare to Lead™ facilitator. A former manufacturing VP and Townsend Institute adjunct professor, she’s the author of The Four Habits That Sabotage Exceptional Leaders.

  • JACEY WUHRMAN - Administrative Consultant

    Jacey is an experienced administrative consultant and an active member of her spiritual, educational, and home community in the Northwest Suburbs of Chicago with her husband and three active kids.

  • “I feel honored to have been taught and coached by Juliana Wilhelm. Because of her skills, her dedication and the spirit of her delivery - I have become a better leader. Furthermore, I have experienced personal growth that will be with me the rest of my life.”

    M. ALEXANDER , Executive Director

  • "You will learn a method that helps you quickly understand what's going on with someone beneath the surface, without spending weeks trying to figure it out. You'll gain a proven approach to look beyond the 'no' and the attitude, reaching your team more effectively and with less frustration. This will allow you to come across as a more caring and compassionate leader."

    ALBI , EQ-101 & 201 Alum

  • "Hugely impactful and helpful, both personally and professionally. I've always known there's more to learn and grow with emotional intelligence, but these tools truly help raise awareness and leverage emotions as valuable information. They guide you on what to do with those emotions to improve personal relationships and conversations. It's also been invaluable for self-management, helping me recognize and regulate my own emotions. Doing this is essential to fully empathize with others—and that makes all the difference!"

    KATIE , EQ-101 Alum

  • "As a leader, I used to think I could fix things on my own, just by being given the right tools. But emotional intelligence has taught me that it’s not about fixing—it’s about slowing down, listening, and sitting with someone in their experience. It’s about asking the right questions, waiting with them, and helping them vocalize what’s really going on. It’s about asking, 'What do you need?'"

    CHAD , EQ 101 & 201 Alum

  • "Emotional intelligence became exciting when I realized it allowed me to take better care of myself. The idea that my emotions were actually information to help identify my needs was a complete paradigm shift from how I used to handle them. It took the judgment out of the equation and paved the way to better mental and emotional health."

    PAT , EQ-101 & 201 Alum